OroKeep is operated by COINE MOTHER LLC (“we,” “us,” or “our”). This Privacy Policy explains how we handle information when you use the OroKeep mobile application, website and related services.
For privacy questions or deletion requests, contact info@orokeep.com.
01Your non-custodial wallet
OroKeep is a non-custodial cryptocurrency wallet. You control your private keys and recovery phrase and authorize transactions using your wallet.
Your private keys and recovery phrase are generated or imported on your device and protected using the App’s security mechanisms. We do not collect or store them on our servers and cannot independently sign transactions, move your funds or recover your wallet.
You are responsible for keeping your recovery information secure. Never send your private keys or recovery phrase to us or anyone claiming to provide support.
02Information we collect
Account and contact information
We collect information you provide when using account features or contacting us, including your name, email address, telephone number, profile details and support correspondence.
We may store this information on our servers to provide account services, verification, security communications and customer support.
Saved contacts and recipients
When you save a contact or wallet recipient, we process the information you provide, such as a name, wallet address, email address or telephone number. Saved recipient information may be stored on our servers to support the relevant feature.
If a feature accesses your device’s address book, we request permission before access. Where that feature involves uploading contact information, we explain what will be uploaded and why before collection and obtain consent where required.
We do not use your contacts to send unsolicited marketing or invitations. You may manage contact permissions through your device settings.
Wallet and transaction information
We process public wallet addresses, balances, blockchain networks, transaction identifiers and transaction details to display wallet information, estimate fees and broadcast transactions you authorize.
Technical and diagnostic information
When you connect to our services, we and our service providers may process IP addresses, request timestamps, app versions, operating-system information, device characteristics, error reports and security logs.
We use this information to operate and protect the service, troubleshoot problems and improve reliability.
03Firebase Crashlytics
We use Google Firebase Crashlytics to identify crashes, diagnose errors and improve OroKeep’s stability.
Depending on the platform and configuration, Crashlytics processes information such as crash reports, stack traces, diagnostic logs, app version, operating-system version, device model, crash timestamps and installation identifiers.
We configure diagnostic reporting to avoid sending private keys, recovery phrases, passwords, authentication codes and contact-book contents.
Further information is available in the Firebase privacy information and Google Privacy Policy linked below.
04How we use information
- Provide wallet, account and saved-recipient features.
- Retrieve blockchain balances and transaction history.
- Broadcast transactions authorized by you.
- Verify contact details and send service or security messages.
- Respond to support requests.
- Diagnose crashes and improve performance.
- Detect and prevent abuse, fraud and unauthorized access.
- Meet applicable legal obligations and resolve disputes.
Where applicable law requires consent, we obtain it before processing. Other processing may be necessary to provide requested services, meet legal obligations or pursue legitimate interests such as service security.
We send promotional communications only where permitted and provide a way to unsubscribe.
05When we disclose information
We disclose information as necessary to:
- Hosting and infrastructure providers supporting our servers, storage and communications.
- Google Firebase Crashlytics for crash reporting and diagnostics.
- Blockchain node, RPC and indexing providers for balance queries, transaction history and transaction broadcasting. These providers may receive wallet addresses, transaction data and connection information.
- Email, SMS and notification providers delivering account, service and security communications.
- Authorities and professional advisers where necessary to comply with applicable law, respond to valid legal requests, protect rights or investigate abuse.
If you choose to connect to third-party services or decentralized applications, their own privacy policies apply to information they receive.
We do not sell personal information or provide it to third parties for their independent marketing without your permission.
Information may be transferred as part of a merger, acquisition or business transfer, subject to applicable safeguards and notice requirements.
06Public blockchain information
Blockchain transactions are public. Wallet addresses, transaction amounts and other transaction details may be accessible worldwide and remain available indefinitely.
We cannot delete, reverse or modify public blockchain records. Deleting your OroKeep account does not erase blockchain transactions or delete your blockchain wallet.
07Permissions
OroKeep requests permissions for features that require them, which may include:
- Camera: scanning wallet and transaction QR codes.
- Contacts: selecting contacts for features you choose to use.
- Notifications: delivering transaction, account and security notifications.
- Biometric authentication: using your device’s authentication system to protect access or authorize actions. We do not receive your fingerprint or facial biometric template.
You can manage permissions in your device settings. Disabling a permission may affect the related feature.
08Security
We use technical and organizational safeguards designed to protect information, including encrypted connections, access restrictions and protections for locally stored wallet secrets.
No system is completely secure. Protect your device, keep software updated and store your recovery information safely.
09Data retention
We retain personal information only as long as necessary to provide services, maintain security, resolve disputes and comply with applicable legal obligations.
Account information and server-stored recipients are retained while needed for your account or until you request deletion. Support records, security logs and diagnostic information are retained according to their purpose and applicable provider settings.
Following a deletion request, we delete or anonymize associated personal information unless limited retention is necessary for legal obligations, security, fraud prevention or disputes. Retained information is restricted to those purposes.
Backup copies are removed through our backup lifecycle. Public blockchain records remain outside our control.
10Account deletion and privacy requests
You can request account deletion using the account-deletion option inside the OroKeep app.
You can also request deletion without installing or opening the App by emailing info@orokeep.com with the subject “OroKeep Account Deletion.” Send your request from your registered email address where possible.
We may verify your identity before completing a request. We will never request your private keys or recovery phrase.
Deletion includes associated personal information, subject to the limited retention described in this policy. We will explain any applicable retention exceptions when responding to your request.
Uninstalling the App does not automatically delete your account or information stored on our servers.
Before deleting local wallet data or uninstalling OroKeep, securely back up your recovery information. Account deletion does not transfer your assets, and we cannot recover lost wallet credentials.
Depending on applicable law, you may also have rights to access, correct, restrict or object to processing, obtain a copy of your information, withdraw consent or complain to a relevant privacy authority. Contact info@orokeep.com to make a request.
Request account deletion by email11International processing
We and our service providers may process information in countries other than your country of residence. Where required, we apply appropriate legal safeguards for international data transfers.
12Children’s privacy
OroKeep is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.
13Policy updates
We may update this policy when our features, service providers, practices or legal obligations change.
We will publish the revised policy with an updated date and provide additional notice or obtain consent where required before materially different processing begins.
14Contact
COINE MOTHER LLC
App: OroKeep
Email: info@orokeep.com
Privacy Policy: https://orokeep.com/privacy-policy